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Clinic and Privacy Policy

All patients must check in with the receptionist upon arrival. Our receptionists are responsible for answering phone calls and arranging appointments. Things can get busy, so your patience is appreciated.

Visits

Please indicate the type of visit you would like to schedule when you speak to a secretary. Some appointments can run long due to unexpected situations, emergencies, or complications. We ask for your patience when at the clinic, as our professionals are striving to offer their full attention and the best of care to every patient. Unfortunately, we cannot offer a time guarantee.

Missed Appointments

Appointments may be cancelled 24 hours in advance. Missed appointments and appointments called with less than 24 hours notice will be subject to a missed appointment/cancellation fee of $60 for a regular visit, and $80 for complete physical examination, counseling or consultation.

OHIP and Private Insurance Plans

Our services are not insured by OHIP. However, we are covered by most private insurance plans.

The clinic is a scent-free environment

This applies to all patients, visitors, doctors, and staff. Do not wear any scented items to the clinic. Patients and staff members are allergic to these scents and chemicals. In sensitive people, exposure to perfume or cologne can trigger severe headaches and respiratory problems.

Do not bring animals or pets to the clinic

With the exception of professionally trained service dogs, no animals are permitted on the premises.

Please note that we are wheelchair accessible!

Referral to Specialist

You will be referred to a specialist if a second opinion, procedure or operation is needed. Someone will contact you to arrange an appointment after we send a referral letter and a copy of relevant tests. It is your responsibility to keep this appointment.

Please see our Terms of Use/ Medical Disclaimer here